SHIPPING & DELIVERY
We process orders from Monday to Friday, 10:00 AM to 5:00 PM (IST). Orders are generally processed within 3 business days of placing the order and shipped after processing. Please note that we do not process or ship orders on weekends or public holidays.
Shipping Method: Standard Shipping
Estimated Shipping Time: 15–25 business days
Total Delivery Time = Processing Time + Shipping Time
Please note that all estimated delivery times are approximate and based on delivery information from previous orders. Actual delivery times may vary depending on the destination, courier service, weather conditions, holidays, and other circumstances beyond our control.
Shipping services may be affected during public holidays, as courier companies and other logistics providers may operate with limited services during these periods.
CANCEL UNPAID ORDERS
If your order has not been paid for, you may contact us to request cancellation before the order is processed.
CANCEL PAID ORDERS
If your order has already been paid for, please contact us as soon as possible at avyoraclothes@gmail.com. Cancellation requests can only be processed if the order has not already been processed or shipped.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive an email containing your tracking information.
Please allow 3–5 business days for tracking information to become available or update in the courier system.
If your order has been shipped and tracking information has not been updated after 5 business days, please contact us at avyoraclothes@gmail.com.
UNCLAIMED ORDERS
Avyora Clothes is not responsible for packages that are returned because they were refused, unclaimed, undeliverable, or because an incorrect or insufficient shipping address was provided.
Please make sure that your delivery address and contact information are accurate before placing your order.
CUSTOMS / DUTIES / TAXES
For international orders, any applicable customs duties, taxes, or other charges imposed by the destination country are the responsibility of the customer.
Customers are advised to check with their local customs authorities regarding any applicable fees or requirements.
In rare cases, customs clearance may cause additional delays in delivery. Such delays are beyond our control.
SEPARATE PACKAGES
In some cases, an order may be shipped in multiple packages for reasons including:
-
Certain products may be temporarily unavailable or on backorder.
-
Weight or size restrictions imposed by the shipping carrier.
-
Products may be shipped separately from different fulfillment locations.
DEFECTIVE / INCORRECT / DAMAGED PACKAGES
Please contact us within 48 hours of receiving your order if you receive an incorrect, missing, damaged, or defective product.
When contacting us, please include:
-
Your Order ID
-
Clear photographs of the product received
-
Photographs of the packaging, if applicable
-
A brief description of the issue
Our customer support team will review your request and do their best to resolve the issue as quickly as possible.
MISSING ITEMS
Please carefully inspect your order when you receive it. If any item is missing, contact us immediately at avyoraclothes@gmail.com so that we can investigate the issue and assist you.
NOTE
Please ensure that all delivery information provided during checkout is correct and complete. Incorrect or missing information may result in delivery delays.
Delivery times may also be affected by circumstances such as courier delays, weather conditions, public holidays, customs clearance, or other events beyond our control.
Your order may be delivered by a local courier or postal service, depending on your delivery location and the shipping service available.
If you are unavailable when delivery is attempted, the courier may make another delivery attempt or provide instructions for collecting the package.
If you do not receive a response from our Customer Service team within 24 hours on weekdays or 48 hours on weekends, please check your email account's Spam/Junk folder, as our response may have been filtered by your email provider.
For any shipping-related questions, please contact us at:
Email: avyoraclothes@gmail.com